Privacy Policy

1. Introduction

Tula Networks ("we", "our", "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website or use our services.

2. Information We Collect

We collect information that you provide directly to us, including:

• Account information (name, email address, company name)
• Billing information (processed securely via Stripe — we do not store card details)
• Support requests and communications
• Usage data related to your load balancer configurations

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send technical notices, updates, and support messages
• Respond to your comments, questions, and support requests
• Monitor and analyse trends, usage, and activities

4. Data Sharing

We do not sell, trade, or otherwise transfer your personal data to third parties. We may share information with trusted service providers who assist us in operating our website and services (such as Stripe for payment processing), subject to confidentiality agreements.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. All data transmitted between your browser and our servers is encrypted using TLS.

6. Data Retention

We retain your personal data only for as long as necessary to provide our services and fulfil the purposes described in this policy. When you delete your account, we remove your personal data within 30 days, except where retention is required by law.

7. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to processing of your data
• Request data portability

To exercise any of these rights, please contact us at [email protected].

8. Cookies

We use essential cookies to maintain your session and preferences. We do not use third-party tracking cookies or advertising cookies. Analytics, when used, are privacy-respecting and do not track individual users across sites.

9. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

10. Contact Us

If you have questions about this privacy policy, please contact us at [email protected] or through our support page.